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Customer Support

How can we help you?

We know it's not enough to simply develop great products. We also need to develop great relationships with our customers. Etón aims to provide customer support that exceeds expectations.

At Etón, we give you options. Options for listening. Options for customer support. We provide our customers with a help hotline, with access to a full staff of technical support experts, ready to answer your questions. Or, if you prefer, you can find a wealth of technical information on our interactive Web site.

No matter what, we are committed to getting you the answers you need. Etón…innovative, high-quality products, and caring, high-quality customer support. How can we help you?

Frequently Asked Questions

I have an issue with my device (something is broken; something isn’t working; I need a replacement part). How do I get help?

Please contact cservice@etoncorp.com for a quick solution.

I’d like to read or watch a review of an Etón product. Where can I find one?

We’re always in the news! Visit our press page for the latest look at Etón products in action.

I'm a member of the media and would like to receive information or products for review or an upcoming press opportunity, who do I contact?

Please send an email to PR@etoncorp.com and we'll make sure to get right back to you.

Which of your products charge all cell phones, including iPhones?

Our products that charge all cell phones are shown at shop.etoncorp.com under ETON and AMERICAN RED CROSS, except models Clipray, FR160 and FR600. 

What is the reset procedure for the Axis?

Remove the AAA batteries and unplug the rechargeable battery. Let the radio sit for 30 minutes, then put them back in. To play it from the AAAs press the button with the picture of the battery first, then POWER. To play if from the rechargeable, press the button with the picture of the crank, then turn the crank for 90 seconds and then press POWER. If it doesn’t play on the AAA batteries, they may need to be changed.